FAQ

1) How can I register with www.thecoolprojects.gr?
All you have to do is click at Login on the top of our home page fill in the form, accept our terms and conditions and submit your
form. One you are registered you will receive a confirmation mail for your account.

2) Why should I register with www.thecoolprojects.gr?
Once you are registered you will be able to access your personal account with details of your past orders and wish list. Payment
procedure will be simplified. Most of all you will receive a discount coupon which will be valid for as long as you remain registered
for all our products. It's our way of saying thank you for registering your details with us. You will also receive news from us
whenever there is a new promotion, new product or something exiting to share. You will be able to opt out whenever you want.

3) How to shop in www.thecoolprojects.gr?
Browse through our products, choose the ones you are interested in and place them in your cart or your wish list for future
shopping. Once you are ready click on check out, choose your form of paying, approve your shipping cost and proceed with
payment.

4) Where are your products produced?
All our products except a few accessories are designed and produced by us on the island of Aegina in Greece, with respect to
the environment, animals and local people we work with.

5) How to become a stockist (wholesale)?
If you are interested in wholesale please register your details for a wholesale account by clicking on "΅Wholesale" at the top of
any page. A valid VAT NO is necessary to register for a wholesale account. Once your application has been received we will
inform you that your account has been activated.To access our B2B-Wholesale section, after your account has been activated
click on "Login".

6) What ingredients do you use for your products?
Our main ingredient is extra virgin olive oil, and other natural plant oils like coconut oil, almond oil, avocado oil, shea butter,
essential oils. Our products are FREE from SLS/SLES, parabens, and other harmful synthetic materials.

7) What is your return/cancelation policy?
You can cancel your order within 24 hours and before it has been despatched by sending an email to info@thecoolprojects.gr,
we will refund your account if you have proceeded with payment.
We accept returns within 7 days of receipt of your order and only if you notify us first by sending an email to
info@thecoolprojects.gr. The order must be shipped back to us free of charge and the goods must be in their original
condition.
In case of the rare event of damaged goods due to transportation, please provide us with a photo of the damaged goods and we
shall replace them.

8) How long does Shipping take?
Orders within Greece orders are delivered in 1-3 days from day of despatch.
International orders are delivered in 5-7 days from day of despatch.

9) Do you ship internationally?
Yes we ship everywhere. Place your order and before check out you will be informed of your shipping costs.

10) What happens if what I order is out of stock?
In the rare event that your order is out of stock you will be informed by us within 48 hours and you will have the option to accept a
back order with a new delivery date or cancel your order and get your money back.

11) What forms of payment do you accept?
You can pay securely with any credit card through Pay pal.
Pay by credit card offline by providing us with your card details.
Deposit your payment in our bank Account.

12) How much do you charge for shipping?
We do not charge for shipping within Greece for orders above 40€.
For international orders you will be notified of your shipping cost before you proceed with placing your order.

13) How can I receive news for promotions/offers and new product launches?
Please sign up for our newsletter and we will do our best to keep you up to date with out overloading you with messages. You will
be able to opt out at any time you choose.

14) How can I get in touch?
We would love to hear your comments or questions. Please send them to info@thecoolprojects.gr

15) What makes your products different?
Our products are produced in small batches with natural ingredients by us on the island of Aegina. We do not use chemical
preservatives, additives or alternatives. We do not cut corners and we pay a lot of attention to quality vs quantity. We work with
small local producers for our basic ingredient which is Olive Oil. We do what we do for the love of doing it and to support local
traditional producers and crafts people.

 

 

 

 

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